FAQ

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Frequently Asked Questions

Are the doors really locked?

No, you may exit the room at any time.


How much space required?

We need a minimum of 30ft by 10ft of legal parking, but ideal up to 60 feet with vehicle, and room to maneuver for Houdini's Challenge and other games can be contained in areas as small as 10'x10'. 


Do we need to provide an electrical hook up for the Mobile Room Escape?

One Exit Mobile Escape Room is equipped with a Generator to power itself. No Outlets or cords are necessary from you.


What do I need to plan for?

You provide the event and space, and we provide the experience.


How far in advance do you recommend we book our event?

To insure your preferred date, we suggest as much advance planning as possible, but we always try to accommodate your last minute bookings.


Can we bring food or drinks?

No food or beverages are not permitted inside the room.


My “friend” is claustrophobic.

How big are the rooms?

This should not been a problem.  Our trailer is about the size of an average child’s bedroom and is about 150sf. There is over 7ft head clearance inside the room, and again the door is never locked.


Is it Scary?

No, We promise to keep you entertained in a fun safe environment.  Houdini's Challenge is a little dark for our younger guests, but definitely not scary.


Are children permitted?

Our room is challenging and we recommend kids 12 years of age and up.  We can modify the game to make it less challenging for younger groups.


How Long is the game?

Our mobile escape rooms can vary the length of its escape room to a time of your choosing. We have 60 minute, 40 minute, 30 minute, 20 minute and 10 minute adventures.


Does the Mobile Room Escape have bathrooms?

Our trailer does not have any bathrooms so we do recommend visiting the facility ahead of time.


Are Cell phones allowed?

Cell phone use in the escape rooms will not be needed to solve clues, please no photographs in the rooms. 


What happens if we don’t escape in time?

At the end of your game, your GameMaster will “unlock” the room and debrief you.


Want to book, but do not have the location yet?

We come to wherever your party is. If you are unsure where the party is going to be at the time of your deposit... we ask that you give us a sample address of the area and to stay within 1 miles of that address.


What happens in the event of inclement weather?

Houdini's Challenge is a fully enclosed trailer and the adventure goes on rain, snow, or shine.  Although traveling with the trailer can be challenging in some weather conditions.  We reserve the right to cancel a scheduled event to keep our staff and equipment safe.  

Tent based escape rooms and weather can be a concern...we do have the option of moving these games in-doors.  If travel is deemed unsafe, we reserve the right to cancel a scheduled event to keep our staff and equipment safe.  If we are forced to cancel, you will have he choice of rescheduling or receive a full refund.  No additional compensation will be given.


How do I obtain a parking permit for the Mobile Room Escape

One Exit Mobile Escape Room is here to make your party as easy as possible for you to plan. We will guide and assist you to obtain any permits and reserved parking necessary with your city or village.  We also works with many park districts, office complexes, and restaurants to bring the adventure to where ever you are. Any charges for parking permits will be the responsibility of the party host.


How many people can participate?

Our Mobile escape rooms can accept children groups of various sizes, we  recommend 6 to 8 at a time per group.  

Do you have a larger group?  

We have solutions to accommodate groups of 500+ people.


What is your payment plan for Mobile Room Escapes private parties?

We require a 50% deposit at booking to secure your date and a location. Full Payment is due 2 weeks before the event.


What if I need to cancel?

Cancellations/Rebookings made prior to 14 days of date of an event will receive a full refund minus $100 cancellation/rebooking fee.  If you need to change date, no charges will be applied if it is 14 days or more from your original date.  (Date change subject to availability). Cancellation/Rebookings with less than 14 days notice, will be charged 50% of the total booking fee.  


**Parking
Houdini's Challenge is big (and tall!), so we’ll need ample space to park. It measures just over 50 feet in length and is 10 and a half feet tall. On-street parking is always preferred, but we’ll do our best to park in your driveway if that’s the only option. We scout out your spot using Google Maps and we always appreciate any details you provide when requesting an event. Please note, if the drivers feel the parking situation puts them, the truck or your property at risk they have the authority to cancel the event – but we hope it never comes to that! 

if adequate parking/drive-way/set-up area is not able to accommodate our equipment due to inaccurate description/representation...we will set-up in the next best option or we  will refund 50% of the total booking fee.


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